About us

Futura Cargo Luxembourg is a transport operator located in the heart of Europe, the Grand Duchy of Luxemburg.

Strong international partnership, we work with 3 agencies in Poland, 3 in Italy and 1 in Bulgaria. Our network is our strength!

Our multilingual teams put their expertise at your daily disposal in order to bring you the best solutions. They are our resources!

Steel, paper, wood, consumer products, automotive are examples of goods that we carry every day around the world.

Our performance indicators enable a continuous improvement of our service to make systematic our clients' satisfaction.

Our first commitment: your satisfaction!

34 Rue de l’église
L-3636 Kayl

Futura Cargo Luxembourg Sàrl
TVA/VAT nr LU 25144318 RC B166045, Aut.min. 10021124, Capital social 60 000€

Directeur de la publication: M. CAMPLONE

Conception, réalisation et hébergement :

Le site est développé et hébergé par NETSIVE situé :

N°8 Hall 3, Z.I Am Bruch
L-3327 - Crauthem (Luxembourg)
Email : contact@netsive.com
Tel : +352 27 12 61 74

Conditions générales d'utilisation

L'utilisateur reconnaît avoir pris connaissance de la présente mention légale et s'engage à la respecter. Il reconnaît avoir vérifié que la configuration informatique qu'il utilise ne contient aucun virus ou tout autre « logiciel malintentionné » et qu'elle est en parfait état de fonctionnement. L'utilisateur est seul responsable du choix, de l'utilisation et de l'interprétation des données qu'il consulte, interroge et transfère sur l'Internet.

Contenu du site

Futura Cargo se réserve le droit de corriger, à tout moment et sans préavis, le contenu de ce site. Futura Cargo met tout en oeuvre pour offrir aux utilisateurs des informations mais ne saurait être tenu pour responsable des erreurs, d'une absence de disponibilité ou du caractère caduque des informations. En aucun cas les informations contenues dans ce site ne peuvent constituer une garantie en cas d’erreurs.
L'utilisateur qui constaterait des inexactitudes, des informations erronées est invité à en informer Futura Cargo via le formulaire de contact.


Toutes les informations disponibles sur le site sont protégées par le droit d’auteur. En l'absence d'indication contraire, la reproduction des textes de ce site à des fins commerciales ou non est prohibée.
Toute exception à ces règles requiert d'obtenir au préalable un accord écrit de Futura Cargo.
Crédit photographiques : sauf mention contraire, les photographies de ce site Web sont protégées par le droit d'auteur.

Protection des données

Conformément à la loi du 2 août 2002 relative à la protection des personnes à l'égard du traitement des données à caractère personnel (voir sous http://www.legilux.lu/ ), l’utilisateur du site dispose notamment d’un droit d'accès, de rectification et de suppression portant sur les données personnelles le concernant. L’utilisateur pourra exercer ces droits en envoyant un message à Futura Cargo.


4D rue de la fontaine
L-4988 SANEM

1. What is a cookie

A cookie (or cookie) is defined by the HTTP communication protocol as a sequence of information sent by an HTTP server to an HTTP client, which the HTTP client returns during each interrogation of the same HTTP server under certain conditions.

The cookie is the equivalent of a small text file stored on the user’s terminal.

It is sent as an HTTP header by the web server to the web browser that returns it unchanged each time it accesses the server.

A cookie can be used for authentication, a session (state maintenance), and to store specific user information, such as site preferences or the content of an electronic shopping cart.

Because cookies are usually stored as simple text files, they are not executable. They are neither spyware nor viruses.

Most recent browsers allow users to decide whether to accept or reject cookies. Users can also choose how long cookies are stored. However, the complete rejection of cookies makes some sites unusable.
For example, store shopping carts or sites that require a connection to a customer space for example. Source: www.wikipedia.org

Use of “cookies” on our site

With each connection to our site, subject to your choices, various cookies may be installed in your terminal to allow us to recognize the Internet browser used for example.

These are cookies related to the actual operation of the website.

These cookies allow:

the generation of statistics of use of the elements present on our site (headings, sub-headings, products, services etc …) in order to improve the daily experience of your visit.
the adaptation of the ergonomics and the UX design of our site to the preferences of display of your terminal (language of use, resolution of display etc …) during your navigation.
the combination of your contact details or personal data and navigation information during your registration or access to our products and services, in order to send you, emails that may interest you.
The registration by your internet browser of information relating to a form that you have completed on our site (registration or access to a customer area for example) or to our products and services (service subscribed or details of a reservation by example).
Access to reserved areas of navigation on our website such as a customer area, for example, via identifiers and data that you have entrusted to us later.
The implementation of security measures, for example during an invitation to connect you to all or part of the website, or to one of our products and services after a certain period of time.
Attention, the refusal of use of these cookies can impact the quality of your visit and the user experience.

To learn more about cookies and how they work, visit: www.allaboutcookies.org

Use of third-party “cookies”

Images and other objects contained in a web page may reside in servers different from the one hosting the page. To display the page, the browser downloads all these objects. Most websites contain information from different sources.

For example, if you enter www.example.com in your browser, there will often be items or advertisements on a portion of the page that will come from different sources, ie from a different domain than www. .example.com.

The cookies “first” part are cookies that are set up by the domain registered in the address bar of the browser. Third-party cookies are set up by one of the objects on the page that come from a different domain.

By default, browsers like Mozilla Firefox, Microsoft Internet Explorer, and Opera accept third-party cookies, but users can change settings in browser options to block them.

There is no security risk inherent in third-party cookies that allow functionality for the web.

These third-party cookies may for example enable us to perform statistics (via Google Analytics or Xiti for example), to offer targeted content based on your interests, your preferences, or to identify the third party website. origin having redirected you to our website for example.

These third-party cookies may also allow you to identify and share all or part of the content of our website on social networks via the “share” or “like” features for example.

To find out more about the use of cookies by different social networks (non-exhaustive list), visit:

Facebook : https://www.facebook.com/about/ads

Instagram : https://help.instagram.com/1896641480634370?ref=ig

Twitter : https://support.twitter.com/articles/20170518

Snapchat : https://www.snap.com/fr-FR/cookie-policy/

Google+ : http://www.google.com/policies/technologies/cookies/

Pinterest : https://help.pinterest.com/fr/articles/personalization-and-data

Configuring “cookies” on an internet browser

To learn more about setting and configuring cookies in your browser, go to the following links:

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ;
Safari™ : http://www.apple.com/fr/privacy/use-of-cookies ;
Microsoft Edge™ : https://privacy.microsoft.com/fr-fr/windows-10-microsoft-edge-and-privacy ;
Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ;
Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html.
For any other browser, we invite you to research the Internet search engine of your choice, or to approach your IT manager or IT solution provider.


This privacy policy applies to the website : http://www.futuracargo.lu
This Privacy Policy is intended to expose users of the site to:

This privacy policy supplements the legal notices and the General Conditions of Use that users can consult at the following address:


In accordance with the provisions of Article 5 of the European Regulation 2016/679, the collection and processing of site users’ data complies with the following principles:

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if they comply with at least one of the conditions set out above. after listed:



The personal data collected on the Futura Cargo website are as follows:
– E-mail adress
and via the online store:
– First and last name
– address
– phone number
– E-mail

This data is collected when the user performs one of the following operations on the site:
– When the visitor subscribes to our newsletters
– When the visitor buys products or services online
Moreover, during a payment on the site, it will be kept in the computer systems of the publisher of the site a proof of the transaction including the purchase order and the invoice.
The data controller will keep all data collected for a period of: 3 years in his computer systems and under reasonable security conditions.
The collection and processing of data serves the following purposes:
The location and IP address data are saved to improve the quality of our services but also to improve the security of our website


The data may be transmitted to the following third party (s) listed:
Some collected data may be transferred to our host to optimize our services.


The website of the Futura Cargo is hosted by: Netsive – marketing & communication agency Luxembourg – France – Belgium, whose head office is located at the address below:
N ° 8 Z.I Am Bruch, L-3327 Crauthem – Luxembourg
The host can be contacted at the following number: 00352 27 12 61 74
The data collected and processed by the site are transferred to the following country (ies): Luxembourg.



The person responsible for the processing of personal data is: Netsive Sarl. He can be contacted as follows:
The person in charge of data processing can be contacted by email at the following address: contact@netsive.com
The person responsible for data processing is responsible for determining the purposes and means used for the processing of personal data.


The data controller undertakes to protect the collected personal data, not to transmit it to third parties without the user having been informed and to respect the purposes for which the data was collected.
The site has an SSL certificate to ensure that information and data transfer through the site is secure.
An SSL certificate (“Secure Socket Layer” Certificate) aims to secure the data exchanged between the user and the site.
In addition, the Data Controller agrees to notify the user in case of rectification or deletion of the data, unless this entails for it disproportionate formalities, costs and procedures.
In the event that the integrity, confidentiality or security of the user’s personal data is compromised, the controller commits to inform the user by any means.


In addition, the user is informed that the following person has been appointed Data Protection Officer: Netsive Sarl.
The role of the Data Protection Officer and ensure the proper implementation of national and supranational provisions relating to the collection and processing of personal data. It can also be named DPO (for Data Protection Officer).
The data protection officer can be reached as follows:
by phone on: 00352 27 12 61 74
by email on: contact@netsive.com


In accordance with the regulations on the processing of personal data, the user has the rights listed below.
In order for the Data Controller to comply with the request, the user is required to provide him / her with: first name, last name, e-mail address and, if applicable, his account number or personal space number or subscriber.
The data controller is responsible for responding to the user within a maximum of 30 (thirty) days.


a. Right of access, rectification and right to erasure

The user can take knowledge, update, modify or request the deletion of the data concerning him, by respecting the following procedure stated:
The user must send an e-mail to the controller of personal data, specifying the subject of his request and using the contact e-mail address that is provided above.
If he has one, the user has the right to request the removal of his personal space by following the following procedure:
The visitor / user must send an e-mail to the person in charge of data processing, specifying his name and surname. The request to delete the data will be processed within 10 working days.

b. Right to data portability

The user has the right to request the portability of his personal data, held by the site, to another site, by following the procedure below:
The user must make a request for portability of his personal data to the person responsible for data processing, by sending an e-mail to the address provided above.

c. Right to limitation and opposition of data processing

The user has the right to request the limitation or to oppose the treatment of his data by the site, without the site can refuse, except to demonstrate the existence of legitimate and compelling reasons that may prevail over the interests and the rights and freedoms of the user.
In order to request the limitation of the processing of his data or to oppose the processing of his data, the user must follow the following procedure:
The user must make a request for limitation to the processing of his personal data with the data controller, by sending an e-mail to the address provided above.

d. Right not to be the subject of a decision based exclusively on an automated process

In accordance with the provisions of Regulation 2016/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision has legal effects concerning him or affects him significantly from similar way.

e. Right to determine the fate of data after death

The user is reminded that he can organize what should be the future of his data collected and processed if he dies, in accordance with the law n ° 2016-1321 of October 7th, 2016.

f. Right to seize the competent supervisory authority

If the data controller decides not to respond to the request of the user, and the user wishes to contest the decision, or if he thinks that one of the rights listed above, it is entitled to refer to the CNIL (National Commission for Computing and Freedoms, https://www.cnil.fr) or any competent judge.


In accordance with the provisions of Article 8 of European Regulation 2016/679 and the Data Protection Act, only minors aged 15 or over can consent to the processing of their personal data.
If the user is a minor under the age of 15, the consent of a legal representative will be required so that personal data can be collected and processed.
The publisher of the site reserves the right to verify by any means that the user is older than 15 years, or that he has obtained the consent of a legal representative before browsing the site.


The site may use “cookies” techniques.
A “cookie” is a small file (less than 4 KB), stored by the site on the user’s hard disk, containing information about the user’s browsing habits.
These files allow it to process statistics and traffic information, facilitate navigation and improve service for the convenience of the user.
For the use of “cookie” files involving the backup and analysis of personal data, the consent of the user is necessarily requested.
This consent of the user is considered valid for a duration of 13 (thirteen) months maximum. At the end of this period, the site will request again the user’s permission to save “cookies” files on his hard drive.

a. Opposition of the user to the use of “cookies” files by the site

It is brought to the attention of the user that he can oppose the registration of these files “cookies” by configuring his browser software.
For information, the user can find at the following addresses the steps to follow in order to configure his browser to oppose the registration of “cookies” files:

In the case where the user decides to disable the “cookies” files, he can continue his navigation on the site. However, any dysfunction of the site caused by this manipulation could not be considered as being due to the editor of the site.

b. Description of the “cookie” files used by the site

The website editor draws the attention of the user to the fact that the following cookies are used when browsing:
We invite you to read our Cookie Policy for more information at the following address:

By browsing the site, it is made known to the user that third-party cookies can be saved.
These are particularly the following third parties:
We invite you to read our Cookie Policy for more information at the following address:

In addition, the site includes social networking buttons, allowing the user to share his activity on the site. Cookie files of these social networks are therefore likely to be stored on the user’s computer when using these features.
The user’s attention is drawn to the fact that these sites have their own privacy policies and general conditions of use that may differ from the site. The publisher of the site invites users to consult the privacy policies and general conditions of use of these sites.


This privacy policy may be consulted at any time at the following address:

The publisher of the site reserves the right to modify it to guarantee its conformity with the law in force.
Therefore, the user is invited to regularly consult this privacy policy to keep abreast of the latest changes that will be made to it.
However, in case of substantial modification of this policy, the user will be informed as follows:
Or by “push” notification when the user visits the site again;
E-mail to the address provided by the user;
Or by SMS if it has been requested by the visitor / user or customer.
The user is informed that the last update of this privacy policy was on: 20/08/2018.


By browsing the site, the user certifies that he / she has read and understood this Privacy Policy and accepts the conditions, especially regarding the collection and processing of his / her personal data, as well as the use of files. “Cookies”.